When you place your order you can opt to have it delivered by us or you can call and collect it. For more details go to Using this website.  We deliver our orders using a combination of our own transport and a number of couriers. If you cannot find the information you are looking for or have a question of query regarding shipping and delivery please contact us.

Minimum order value
We have no minimum order value for Isle of Wight deliveries. For orders less than £50 ex VAT delivery may be by our own transport the next time we are in your part of the Island.  All other Island orders are despatched by courier for next day delivery.

For deliveries to the UK mainland our minimum order value for free delivery is £75 ex VAT.  Orders under that value have a delivery charge of £8.50. 

For deliveries to the Highlands, offshore UK islands and overseas, please contact us for charges.

Processing your order
We process orders every day, Monday to Friday, excluding bank holidays.  We hope to ship all orders placed before midday on that day, if your order is placed after midday it will be processed on the next working day.

We will always add special delivery instructions to your order if you are unable to receive it yourself but it is up to the courier or the driver to carry them out.

We use a number of different couriers to send your goods depending where you are.  If your delivery is on the Isle of Wight goods despatched by us will be with you next day.  We do not offer deliveries on Saturdays as these are expensive so goods despatched by us on a Friday will be with you on Monday. We cannot guarantee delivery times as our couriers will fit your delivery into their other deliveries that day.  

If you have special delivery instructions please advise us by email. We retain your delivery address in your record and we will use this unless you advise otherwise.

If you experience any problems with your delivery please contact us.

Island Tourist Products is a limited company incorporated in England and Wales with registration number 4537787 whose registered office and principal place of business is at Unit C1 Spithead Business Centre Newport Road Sandown Isle of Wight PO36 9PH